Job: New Water Softener Installation

Verified Review

Friendly Water installed a water softener in our house, and did a great job. We have worked with them over the last decade on two different homes we have moved into over that period. In each instance over that decade they have been excellent. For this last installation, they came out quickly for a site assessment and quote, and then the installation was done to a very high level/standard. We are very pleased with the quality of the customer care/service and also the work itself. We have always found them to be brilliant at aftercare, and will expect nothing less going forward.

Customer in E1, 15th March 2024 - More Customer Testimonials

Job: Inspection of Old Water Softner and Installation of New Water Softener

Outstanding service from initial enquiry about my 13 year old water Softner which had stopped working to installing a new water Softner. Friendly Water initially came out to see if my old Softner was repairable which unfortunately it wasn?t. One of the first things that I noticed was how clean their van was and how smart both the gentleman looked. Peter explained to me exactly why it had stopped working as due to it?s age/model unfortunately it couldn?t be repaired. He then asked if I would like a quote for the installation of a new Softner. No hard sell, he just gave me all the information and let me know what choices I had. He had brochures and a very clear and easy to understand price list. We decided that we definitely wanted a new Softner so I phoned the office a couple of days later to order and arrange an installation date. The ladies in the office were extremely helpful had my paperwork to hand and offered me a few different dates. I chose one to suit. Jim came to fit the Softner today. He turned up on time and like all the other Friendly Water staff he was knowledgeable, professional and friendly, he did a fantastic job of fitting the Softner and checking everything worked. Exceptionally tidy. You wouldn?t have known he had been in my utility room. I was given a pack with all the Softner information. The cost was exactly as I had been quoted (no hidden surprises) and I also had the call out fee for the initial visit deducted from my final invoice. 

Customer in Hampshire, 1st November 2023 - More Customer Testimonials

Job: Suply and installation of Hague water softener.

Excellent service. No complaints

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Customer in KT12, 25th May 2023 - More Customer Testimonials

Job: New water softener. Customer in KT13

10 out of 10. Verified Review

Excellent service.

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Customer in KT13, 14th June 2023 - More Customer Testimonials

Job: Great! Would use this company again. Customer in KT12

10 out of 10. Verified Review

The team arrive on time, were polite and cleared up all mess created. Would recommend and use again.

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Customer in KT12, 1st July 2023 - More Customer Testimonials

Job: Water softener installed in KT13

10 Out of 10. Verified review

An excellent job carried out on time and within time specified.

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Customer in KT13, 4th July 2023 - More Customer Testimonials

Job: Water Softener Installation and Replumbing Several Outside Taps

Despite the simple job description, this was in fact a particularly challenging project, as it involved tying into existing piping, as well as running new piping, within the crawl space cellar under our 8-bedroom Edwardian property which, as well as being very cramped and dusty, is criss-crossed with all sorts of services, many of which are now redundant. Carl and Jimmy cheerfully rose to the challenge though, working non stop from 0900-1800 to complete the work precisely to specification! They also left the site neat and tidy and we can thoroughly recommend their services!

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Customer in KT22, 1st August 2023 - More Customer Testimonials

Job: Excellent Company

We got our first water softener from Friendly Water 15 years ago. The continued support with supplies and after aftercare have been excellent over the years. They have just fitted a new water softener and again the men were friendly courteous and tidy with their work. They also supply and fit the water filter for our fridge freezer twice a year. I would highly recommend them.

For more customer reviews, visit our business profile on WHICH?Trusted Traders.

Which? Trusted Traders Consumer, 24th June 2023 - More Customer Testimonials

Job: Straightforward installation of water softener which works well

Our first water softener was installed seven years ago and has never been effective. I decided to contact a different supplier (Friendly Water) to request that they assess its performance and to see if it could be improved. A Friendly Water engineer duly arrived and after inspecting the water softener declared that it was working to its capacity but that its design was such that there was no room for improvement. He observed that, if we were prepared to invest in a more expensive model, we would experience a marked improvement in the softness of our water. He pointed out that the technology of the model he was recommending was far superior to that of our existing water softener. There was no hard sell just an offer to offset the cost of his inspection against the cost of the recommended model. After a couple of weeks of deliberation my wife and I decided to invite Friendly Water to decommission our existing water softener and to install the recommended model. The installation was straightforward and the installer and his mate left everything clean and tidy. The recommended model has proved to be excellent. We live in London which is famous for its hard water. But now the water running from our cold taps is super soft. There's absolutely no comparison with our original water softener. 

For more customer reviews, please visit our business profile on WHICH?Trusted Trader.

John in Greater Londo, 22nd June 2023 - More Customer Testimonials

Job: Provision and installation of a water softener

From the initial phone call to arrange for a check to see why our Harvey's water softener wasn't working, the visit by Cliff, and the subsequent discussion with Michelle, Jimmy came this afternoon to fit a Hague 410 machine. It took longer than expected but Jimmy was efficient, polite, and a credit to Friendly Water. Cliff explained why the old machine didn't work. Michelle explained the options and finance. Jimmy installed it! This is the first time we have used Friendly Water and I will totally recommend them.

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Customer in Surrey, 26th July 2023 - More Customer Testimonials